Shipping & Returns
Delivery, without fuss.
How your order reaches you, and how returns work if you change your mind. Launch delivery pricing will be confirmed here before orders open.
Delivery options
| Service | Estimate | Cost |
|---|---|---|
| Standard UK Delivery | Timeframe confirmed before orders open | Confirmed before orders open |
| Express UK Delivery | Timeframe confirmed before orders open | Confirmed before orders open |
Orders are prepared and dispatched from the UK. Dispatch timescales will be confirmed at launch.
Returns
Under the UK Consumer Contracts Regulations you have 14 days from delivery to change your mind about unopened products. To start a return, contact us with your order number and we will guide you through it. Refunds are issued to your original payment method once we receive the returned item.
Damaged or incorrect orders
If something arrives damaged or is not what you ordered, contact us at hello@elwellnutrition.co.uk with your order number and a photo where possible. We will put it right — replacement or refund, your choice.